Auto Dealership and Mechanic Shop Privacy Policy

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Privacy Policy

Icon Auto Hub LLC. is committed to protecting the privacy of individuals who visit our website, request our services, or provide information in connection with our car‑dealership and mechanic‑shop business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website, purchasing vehicles, or receiving service from our shop, you agree to the practices described in this policy.

We may collect the following types of personal information when you engage with our business:

• Contact information: name, address, phone number, email address.
   
• Vehicle information: vehicle identification number (VIN), license plate number, make/model/year of vehicle, service history.
   
• Financial information: when applicable, for vehicle purchases or service billing — e.g., payment method, billing address.
   
• Account login information: if you create a user account on our website, you may provide a username, password, and profile information.
   
• Website usage information: via cookies and similar tracking technologies, we may collect data about how you interact with our website (e.g., pages visited, time spent, click behavior).
   
• Appointment and service records: date(s) of service, description of vehicle issues, diagnostics, repair outcomes.
   
• Communications: records of your communications with us (e.g., calls, emails, chat) may be retained for service and support purposes.
   

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our vehicle‑sales and mechanic services.
   
• To process vehicle purchases, service orders, repair authorizations, and billing.
   
• To communicate with you about your account, service appointments, vehicle status, recalls, offers, and changes to our policies.
   
• To personalize your experience (for example: recommending services or vehicles based on your past interactions).
   
• To monitor, analyze and report on usage of our website, detect and prevent fraud or misuse, and manage security.
   
• To comply with legal, regulatory, or contractual obligations (for example: reporting to tax authorities, enabling warranty claims, or cooperating with law‑enforcement when required).
   

Our website uses cookies and similar tracking technologies to:

• Analyze website traffic and usage patterns.
   
• Remember your preferences and to facilitate your logins and appointments.
   
• Improve our website’s performance and user experience.
   

You may have the option to accept or decline cookies when prompted by our website. If you decline cookies, certain parts of our site may not function as intended.

We may disclose your personal information as follows:

• To trusted third‑party service providers who perform services on our behalf (such as payment processing, website hosting, analytics, marketing, or vehicle financing) and who are bound by confidentiality obligations.
   
• To comply with legal obligations, court orders, subpoenas, or to respond to lawful requests by public authorities.
   
• To protect our rights, property or safety, or the rights, property or safety of our users or others.
   
• In connection with a business transaction (such as a merger, sale of assets, financing or acquisition of all or a portion of our business), in which case your personal information may be transferred to the relevant third party and will remain subject to this policy unless we notify you otherwise.
   

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy (such as servicing or maintaining your vehicle records, fulfilling warranties, preserving business‑records for statutory periods) or as required by law. Once the retention period expires, we will securely delete or anonymize your data.

We take reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access or obtain a copy of the information we hold about you.
   
• The right to correct or update inaccurate personal information.
   
• The right to request deletion of your personal information (subject to our legal obligations and legitimate business interests).
   
• The right to object to or restrict certain processing of your information.
   
• The right to withdraw consent (where the processing is based on consent) without affecting the lawfulness of processing prior to withdrawal.
   

If you would like to exercise any of these rights, please contact us using the information provided below.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to request its deletion.

If you are located outside of [Country], please note that your personal information may be transferred to, stored, and processed in [Country] or other countries where our service providers or business operate. By using our services, you consent to such transfers.

We may update this Privacy Policy from time to time in response to business or regulatory changes. When we do, we will revise the “Effective Date” at the top of this policy and/or notify you of significant changes. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us.